Shipping Frequently Asked Questions
Since each piece is shipped to you directly from the artist, delivery times and shipping costs will vary. Shipping and handling charges, and shipping times, are shown on every Art Item or Book page, below the Price. If the item requires special packaging, such as a crate, there may be additional shipping and handling costs, which will be noted on the Art Item and Shopping Basket pages. If you have any questions or concerns about these costs, please e-mail
info@sbartwalk.com or call us at 1-877-ARTWALK (toll free). Please have the art item number handy when you e-mail or call. Because we use UPS or FedEx as our preferred shipper, we cannot ship to PO Boxes.
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Since all purchases shipping to Alaska and Hawaii must go via air service, there are additional shipping charges required. After you place your order, our Customer Care department will calculate the shipping charges and we will contact you by phone or email. After you have agreed to the additional charges, your credit card will be charged and your order processed.
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To make a purchase from outside the U.S. or Canada, or to ship outside the U.S. or Canada, please contact us by phone or e-mail, indicating what item you are interested in and what country you are shipping to. We will then calculate the international shipping and handling, for your order. We ship using USPS Global Express Mail only. If you agree to the additional shipping charges, your order can then be placed. At the point of delivery, the recipient will have to pay any duties, taxes or tariffs that may apply.
Orders being purchased from outside of the U.S. must be paid with a money order in US Funds or through a wire transfer of funds. We can not accept international credit cards.
To reach us about international ordering, please e-mail us at info@sbartwalk.com or call us at 1-805-259-5394 (outside the U.S.) or 1-877-ARTWALK (toll free within the U.S.) Our hours are Monday-Friday, 8am-7pm, Saturday 9am-4pm and Sunday 10am-3pm Pacific Time.
At this time, we cannot accept returns on any items shipped outside of the U.S. and Canada.
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On each art item page, you will see "Ships Within:" which indicates the timeframe in which the artist will ship your artwork. These times may vary depending on artist availability.
After placing your order, you will receive emails as to when to expect your artwork. When the artist ships the artwork, you will be notified by email, included will be the shipper's tracking information.
If you have questions about delivery times, or tracking packages, please e-mail us at info@sbartwalk.com, or call us at 1-877-ARTWALK. Our Customer Care hours are Monday-Friday, 8am-7pm, Saturday 9am-4pm and Sunday 10am-3pm Central Time.
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| If you have received a tracking number from us for UPS, FedEx or the U.S. Post Office in your e-mail order confirmation, please use the direct links below to access the respective shippers websites. |
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UPS Tracking | FedEx Tracking | USPS Tracking
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E-mail us at info@sbartwalk.com or contact us at 1-877-ARTWALK (toll free). If your order has already been shipped, you may simply return it to us. Unfortunatley, made upon order items are not returnable.
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